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Enhancing Email Communication

【课程编号】:MKT009907

【课程名称】:

Enhancing Email Communication

【课件下载】:点击下载课程纲要Word版

【所属类别】:职业技能培训

【时间安排】:2011年12月20日 到 2011年12月20日1680元/人

【授课城市】:上海

【课程说明】:如有需求,我们可以提供Enhancing Email Communication相关内训

【课程关键字】:上海Enhancing培训,上海Email培训,上海Communication培训

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Communicating clearly is an essential business skill. This course concentrates on the art of being heard and putting your point across. It will help you make the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on how to overcome them particularly from a cross-cultural point of view.

课程大纲

Brainstorm Session: Sharing experiences of problems in modern communication

Analysis – Why did they happen?

Preventing future problems

Changing your mindset for effective & modern communication

Receiver Perception

Open minded approach

Confidence Building

Tips for Effective Writing

Think & Plan

Write a Logical Outline

Know your audience

KISS

Less is more

Language Style Differences

Cross-Cultural Understanding

British versus USA

China

Structuring

Basic Guidelines

Sequencing information logically

Selecting relevant information

Paragraph Linking

Structure exercise

Standard Phrases

Phrases for Opening and Closing

Standard Phrases in Correspondence

Writing exercise on above

Understanding differences in “ Tone ”

Analysis of Tone in E-mails

How to use modal verbs for tone

Tone: Diplomatic Language

Preparing for Difficult Situations

Complaints

Apologies

Bad News

Greetings & Wishes

Hannahlis老师

Hannahlise Barlow comes from the town of Shakespeare in Stratford-upon-Avon, England. She has a strong Business Administration background, having worked for an International Business school in the UK before moving to Italy where she started her Teacher Training. In Italy she ran her own business delivering corporate training to MNC’s for 5 years.

Hannahlise came to Shanghai in 2008 and has been delivering her corporate training courses to more MNC’s and collaborating with the Italian Chamber of Commerce. More recently she has given lectures at Jiao Tong University on CPD (continuing professional development) for the MBA course.

She now offers Executive Coaching (IAC Certified) for companies and uses NLP techniques to help staff achieve their goals.

Hannahlise continues to provide in-company consultancy for training and development Soft Skills and designs and delivers the following courses:

-- Presentation Skills (from Basic to Advanced)

-- International Secretarial Skills

-- Professional Development for PA’s (advanced course)

-- International Business Etiquette

-- Professional Communication

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在线报名:Enhancing Email Communication(上海)