Communication and Presentation Skills 沟通与演讲技巧

Communication and Presentation Skills 沟通与演讲技巧

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培训受众

Professionals practitioners at all levels in an organization whose role require effective communications while performing their assigned responsibilities.

课程收益

Provide participants with the ability to, capitalize on personal style for more effective communication. Describe the impact of body language and voice tones on communication. Explain effective use of office communication tools such as telephone email. Rephrase blunt language to achieve results without offending anyone. List strategies for dealing with difficult behaviors.

课程大纲

Day 1

1. Dealing with Communication elements

2. Cross-Cultural Communication

3. Dealing with Difficult People

4. Business Etiquette

5. Listening Skills

6. Communication Skills for Managers

7. Presentation Skills

8. Business Writing

9. Communication Skills

10. Negotiation Techniques

11. Salesmanship

Day 2

12. Conflict Resolution

13. What Is Diplomacy

14. Building Personal Credibility

15. It''s Not What You Say

16. Communication tools: Voicemail, Email, Memos

17. Difficult Personalities and Difficult Situation

18. Psychology of Communication and Perception

19. Basic Writing Skills

20. Presentation Techniques

21. Effective Communication (goals, audiences, themes, and networking)

22. Getting and Holding Attention

23. Using Media to Disseminate and Gather Information

24. Event Organizing & Promotional Activities

25. Preparing Materials

Kelley老师

Mr. Kelley has over 30 years of key leadership roles with multi-national companies. His

responsibilities covered Sourcing, Purchasing, Supply Chain, Operations, Materials,

Finance, Customer Service, Strategic Planning, Logistics, Quality Assurance and

Information Systems. International business experience spans nine countries in the Far

East, five countries in Europe, as well as Mexico and Canada.

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在线报名：Communication and Presentation Skills 沟通与演讲技巧(上海)

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