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沟通技巧培训公开课
沟通技巧培训内训课程
热门企业管理培训关键字
Communication and Presentation Skills 沟通与演讲技巧
【课程编号】:MKT009781
Communication and Presentation Skills 沟通与演讲技巧
【课件下载】:点击下载课程纲要Word版
【时间安排】:2018年09月28日 到 2018年09月29日3800元/人
2017年09月01日 到 2017年09月02日3800元/人
2016年09月09日 到 2016年09月10日3800元/人
【授课城市】:上海
【课程说明】:如有需求,我们可以提供Communication and Presentation Skills 沟通与演讲技巧相关内训
【课程关键字】:上海沟通技巧培训,上海演讲技巧培训
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培训受众
Professionals practitioners at all levels in an organization whose role require effective communications while performing their assigned responsibilities.
课程收益
Provide participants with the ability to, capitalize on personal style for more effective communication. Describe the impact of body language and voice tones on communication. Explain effective use of office communication tools such as telephone email. Rephrase blunt language to achieve results without offending anyone. List strategies for dealing with difficult behaviors.
课程大纲
Day 1
1. Dealing with Communication elements
2. Cross-Cultural Communication
3. Dealing with Difficult People
4. Business Etiquette
5. Listening Skills
6. Communication Skills for Managers
7. Presentation Skills
8. Business Writing
9. Communication Skills
10. Negotiation Techniques
11. Salesmanship
Day 2
12. Conflict Resolution
13. What Is Diplomacy
14. Building Personal Credibility
15. It''s Not What You Say
16. Communication tools: Voicemail, Email, Memos
17. Difficult Personalities and Difficult Situation
18. Psychology of Communication and Perception
19. Basic Writing Skills
20. Presentation Techniques
21. Effective Communication (goals, audiences, themes, and networking)
22. Getting and Holding Attention
23. Using Media to Disseminate and Gather Information
24. Event Organizing & Promotional Activities
25. Preparing Materials
Kelley老师
Mr. Kelley has over 30 years of key leadership roles with multi-national companies. His
responsibilities covered Sourcing, Purchasing, Supply Chain, Operations, Materials,
Finance, Customer Service, Strategic Planning, Logistics, Quality Assurance and
Information Systems. International business experience spans nine countries in the Far
East, five countries in Europe, as well as Mexico and Canada.