【时间安排】：2016年03月21日 到 2016年03月22日3960元/人
2015年03月30日 到 2015年03月31日3960元/人
Personal assistants and executive secretaries with 2+ years working experience, who wish to improve their skills and work more efficiently, and develop new perspectives for the career development.
•Understanding the skills required and the expectations bosses have of their Personal Assistants
•Being aware that the more senior you become, the more important your behaviours become
•Learning new techniques for personal communication skills and better interacting with other people at work
•Enhancing time management skills to keep you organised and focused on the tasks
•Being able to represent yourself more professionally in front of important people
•Being prepared to climb the career ladder with confidence
Brain storming session to share experiences and difficulties at work
How tough is your job?
What skills are needed?
Effective Interpersonal Skills
Study of Yourself
Self Analysis – Strengths vs. Weaknesses Evaluation Exercise
What is my behavior style?
How does it affect my colleagues?
Emotional Intelligence in the work place
8 EI Steps for enhancing communication
Language patterns for success
Study of The Boss
Your Boss’s Work Style (group discussion & problem sharing)
Clarity for expectations – Case study with Trainer
5 Key Communication skills for office environment
Communication Barriers & Cultural points
Working effectively with Management & Colleagues
Interacting with others using EI tools
How can I enhance my skills?
Dealing with conflict
Strategy for conflict resolution
Stress or work overload points to be aware of
Time Management & Personal Efficiency
How organized are you? Organizational evaluation
Identifying & Managing top priorities
Managing other’s expectation for you & Learning to say no
Identify & eliminate time killers
Delegate like a Manager
International Business Etiquette
Meeting & Greeting at International Level
Exchanging business cards with cross culture
Introducing yourself, colleagues and superiors with elegance
Professional Image for PA’s Dos and Don’ts
Formal Occasion/Special Event Dress Code
Career Development for Personal Assistant
Identify what new skills are needed for future?
Hannahlise Barlow comes from the town of Shakespeare in Stratford-upon-Avon, England. She has a strong Business Administration background, having worked for an International Business school in the UK before moving to Italy where she started her Teacher Training. In Italy she ran her own business delivering corporate training to MNC’s for 5 years.
Hannahlise came to Shanghai in 2008 and has been delivering her corporate training courses to more MNC’s and collaborating with the Italian Chamber of Commerce. More recently she has given lectures at Jiao Tong University on CPD (continuing professional development) for the MBA course. She now offers Executive Coaching (IAC Certified) for companies and uses NLP techniques to help staff achieve their goals.
Hannahlise continues to provide in-company consultancy for training and development Soft Skills and designs and delivers the following courses:
•Presentation Skills (from Basic to Advanced)
•International Secretarial Skills
•Professional Development for PA’s (advanced course)
•Performance Coaching with NLP
•Enhancing Email Communication