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高级秘书与助理的素质拓展 (英文授课)

【课程编号】:MKT010436

【课程名称】:

高级秘书与助理的素质拓展 (英文授课)

【课件下载】:点击下载课程纲要Word版

【所属类别】:职业技能培训

【时间安排】:2017年03月13日 到 2017年03月14日3960元/人

2016年03月21日 到 2016年03月22日3960元/人

2015年03月30日 到 2015年03月31日3960元/人

【授课城市】:上海

【课程说明】:如有需求,我们可以提供高级秘书与助理的素质拓展 (英文授课)相关内训

【课程关键字】:上海高级秘书培训,上海素质拓展培训

我要报名

咨询电话:
手  机: 邮箱:
培训受众:

Typical Participant:

Personal assistants and executive secretaries with 2+ years working experience, who wish to improve their skills and work more efficiently, and develop new perspectives for the career development.

课程收益:

Course Objectives:

•Understanding the skills required and the expectations bosses have of their Personal Assistants

•Being aware that the more senior you become, the more important your behaviours become

•Learning new techniques for personal communication skills and better interacting with other people at work

•Enhancing time management skills to keep you organised and focused on the tasks

•Being able to represent yourself more professionally in front of important people

•Being prepared to climb the career ladder with confidence

培训颁发证书:

Yes

课程大纲:

Course Outline

DAY 1

Brain storming session to share experiences and difficulties at work

How tough is your job?

What skills are needed?

Effective Interpersonal Skills

Study of Yourself

Self Analysis – Strengths vs. Weaknesses
Evaluation Exercise

What is my behavior style?

How does it affect my colleagues?

Emotional Intelligence in the work place

8 EI Steps for enhancing communication

Language patterns for success

Study of The Boss

Your Boss’s Work Style (group discussion & problem sharing)

Clarity for expectations – Case study with Trainer

5 Key Communication skills for office environment

Communication Barriers & Cultural points

Working effectively with Management & Colleagues

Interacting with others using EI tools

How can I enhance my skills?

Dealing with conflict

Strategy for conflict resolution

Stress or work overload points to be aware of

DAY 2

Time Management & Personal Efficiency

How organized are you? Organizational evaluation

Identifying & Managing top priorities

Managing other’s expectation for you & Learning to say no

Identify & eliminate time killers

Delegate like a Manager

International Business Etiquette

Meeting & Greeting at International Level

Exchanging business cards with cross culture

Introducing yourself, colleagues and superiors with elegance

Professional Image for PA’s Dos and Don’ts

Formal Occasion/Special Event Dress Code

Career Development for Personal Assistant


Career path

Identify what new skills are needed for future?


Action Plan

Hannahlise老师

Hannahlise Barlow comes from the town of Shakespeare in Stratford-upon-Avon, England. She has a strong Business Administration background, having worked for an International Business school in the UK before moving to Italy where she started her Teacher Training. In Italy she ran her own business delivering corporate training to MNC’s for 5 years.

Hannahlise came to Shanghai in 2008 and has been delivering her corporate training courses to more MNC’s and collaborating with the Italian Chamber of Commerce. More recently she has given lectures at Jiao Tong University on CPD (continuing professional development) for the MBA course. She now offers Executive Coaching (IAC Certified) for companies and uses NLP techniques to help staff achieve their goals.

Hannahlise continues to provide in-company consultancy for training and development Soft Skills and designs and delivers the following courses:

•Presentation Skills (from Basic to Advanced)

•International Secretarial Skills

•Professional Development for PA’s (advanced course)

•Performance Coaching with NLP

•Business Etiquette

•Enhancing Email Communication

我要报名

在线报名:高级秘书与助理的素质拓展 (英文授课)(上海)